Customer support

At The BDSM Boudoir, we understand that every customer interaction is unique and deserves special attention. Our customer service is designed to support you with professionalism, discretion and respect, whatever your question or request.

We know that purchases related to intimate practices can give rise to questions or hesitations. Our team is specially trained to advise you in a caring, non-judgmental way, placing confidentiality and comfort at the heart of our relationship.

Find out below how to contact us and benefit from personalized support.

Email is the best way to communicate with our team in a confidential and detailed manner. If you have any questions about our BDSM equipment, fetish lingerie, how to use our products or how to track your order, write to us at .

Our customer service is available Monday to Friday from 9:00 am to 6:30 pm. We promise to reply to every message within 24 hours during normal periods. During busy periods, this time may be slightly extended, but we make every effort to respond quickly.

To make it easier for us to deal with your request, please specify your order number if your question concerns a current purchase. The more detailed your message, the more precise our response will be, tailored to your specific needs.

Our Facebook page is much more than a simple communication space: it's a place to exchange, share and discover the world of BDSM. Join our community to get tips, information and stay connected with us.

You can contact us via Messenger for any question that doesn't require an immediate answer. Our team processes messages within 48 working hours.

This option is particularly suitable for :

• General inquiries
• Suggestions or feedback
• Questions about our collections
• Less urgent requests for advice

To contact us, click on the button below. Feel free to send us a private message. We'll reply with professionalism and discretion.

Go to our official Facebook page